Welcome to the Department of Service Excellence
The University of Toledo's Department of Service Excellence is a service center for our patients and their families offering a variety of services that include:
- Customer Service
- Pastoral Care
- Volunteer Services
At UTMC....serving your needs is always our pleasure.
If you have a concern about the medical service or treatment you are receiving, you should voice your concern to the employee providing your care. If the concern is not resolved, request to speak to the supervisor or manager. Voicing a concern or complaint will not affect your care or services.
If you feel the problem has not been resolved to your satisfaction, please call the Customer Care Center, at 419.383.3606 or email patientadvocate@utoledo.edu. A representative will assist in handling your concern in a timely manner.
If a satisfactory solution is not reached, a formal grievance can be filed in writing and forwarded to:
The University of Toledo Medical Center
Customer Care Center
3000 Arlington Avenue
Toledo, OH 43614
419.383.3606
You may also contact:
Ohio Department of Health 800.342.055
CMS Peer Review Organization (Medicare patients only) 800.589.7337
Joint Commission Office of Quality Monitoring 800.994.6610
University of Toledo Medical - SMS Terms and Conditions
Please review these Terms and Conditions carefully. By opting in to receive text messages from the University of Toledo, you agree to these terms, as well as our overall Website Terms of Use and Privacy Policy. Your consent to receive text messages is voluntary and is not required to receive treatment, payment, enrollment, or healthcare services.
1. Program Description
The University of Toledo Medical Center sends text messages to individuals who have explicitly opted in to receive notifications. These messages may include updates related to their visits, MyChart Account, one-time passcode, billing notifications, prescription reminders, and care management.
2. Message Frequency
Message frequency varies based on user interaction and account activity.
3. Cost
The University of Toledo does not charge for this text messaging service. However, message and data rates may apply depending on your mobile carrier plan.
4. How to Opt-Out / Stop
You can cancel the SMS service at any time. To stop receiving text messages from the University of Toledo, reply to any of our messages with the word STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed immediately. After this, you will no longer receive SMS messages from us.
5. How to Get Help
Text messaging should not be used for urgent medical issues or emergencies. If you have a medical emergency, call 911 or seek immediate medical attention.
If you are experiencing issues with the messaging program or have questions, reply to any message with the keyword HELP for more assistance. You can also get help directly by calling our support team at 419-383-8700.
6. Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
7. Privacy
The University of Toledo respects your privacy. By enrolling in text messaging, you acknowledge and accept the risk that text messages may be viewed by individuals who have access to your phone, mobile device, phone number, or message history.
Data obtained from you in connection with this SMS service will only be used as permitted by our privacy policy. To see how we collect, use, and protect your information, please view our full Notice of Privacy Practice.