Visitor Information
General Visitation Procedures
Visitors are welcome from 8:30am - 8:30pm., with exceptions listed below. We encourage you to limit visitors to two per patient at one time.
All individuals visiting a patient inpatient floor must check in at the welcome desk in the main hospital lobby to receive a visitor’s badge. Badges are not required to accompany patients to appointments or outpatient procedures.
Off-hour visitation is only available with special permission from the Nursing Director. There is a limit of one visitor per patient during off-hour visitation.
Children younger than 16 years old may visit parents or grandparents for 30 minutes, except in Psychiatric and Intensive Care Units. Children under one year may visit only with special permission from a nursing director.
All children should be free of signs and symptoms of contagious disease and must be under the supervision of an adult at all times when visiting all hospital areas, including clinics and surgery waiting rooms.
Medical Intensive Care Unit
Visitation of patients in our medical intensive care unit is limited to two visitors per patient from 8:30am - 8:30pm Visitors in the intensive care unit must be 16 or older. No overnight stays are permitted.
Emergency Room
Patients in our Emergency Department may be accompanied by two visitors, 16 years of age or older. All visitors to the Emergency Department will be required to remain at the patient’s bedside.
Surgery and Procedural Areas
Visitors must remain in designated waiting areas. There is a limit of one visitor per patient at the bedside.
Infusion Centers and Radiation Oncology
Visitation for adult patients is not currently permitted unless medically necessary for the care of the patient or for the following special circumstances:
- Patients may receive religious services from clergy of their choice, at any reasonable time, if it can be provided without disruption of care.
- Patients with disabilities may have two designated support persons or guardians
Directions and Maps: Directions, maps, and hospital floor maps are available.
Child Psychiatric Units – Kobacker Center: Limited visiting hours with advance permission of the attending physician.
Smoking: Smoking and use of any tobacco product is prohibited on the UTMC grounds. We are a tobacco-free campus.
Gift Shop: The gift shop is located on the first floor of the hospital near the Four Seasons Bistro. Fresh flowers are not permitted in the Intensive Care areas.
Dining: The Four Seasons Bistro is located on the first floor of the hospital. Hours for the Bistro are 7 a.m. - 7 p.m. Monday – Friday and 8 a.m. to 6:30 p.m. on Saturday, Sunday and holidays. The Bistro is closed Thanksgiving and Christmas.
Valet Parking Services: Valet parking is available for $3 and free for patrons with handicap permits. Valet services are available at the hospital main entrance and the Orthopaedic Center entrance from 7 a.m. to 5 p.m. The Dana Cancer Center has valet services from 7 a.m. to 4 p.m. Monday to Thursday and 7 a.m. to 2 p.m. on Fridays.
Self Parking: There is guest parking in Lot #40, located in front of the Mulford Library Building. Patient parking is available in Lot #41 located near the Heart and Vascular and Emergency entrance at the hospital. Special areas are marked for employees, visitors, handicapped vehicles or for emergency use. These restrictions have been made for the safety of all. Parking in restricted areas may result in a ticket and fine.
Pharmacy Services: The UTMC Outpatient Pharmacy is available for your prescription needs. They are located in the Medical Pavilion. The Outpatient Pharmacy is available to fill your prescription needs Monday- Friday: 7 a.m. to 7 p.m., Saturday: 9 a.m. to 5 p.m., and Sunday: 10 a.m. to 4 p.m. The pharmacy can be reached at 419.383.3750.
Interpreter Services: UTMC has a video remote interpreter service for our deaf, hard of hearing, and/or Limited English Proficiency patients and companions called STRATUS.
Pastoral Care: Our trained hospital chaplains are here to assist those in need of spiritual and emotional support. Pastoral care chaplains are available in house Monday-Friday, and are on call on the weekends. We are available 24/7, and will respond to your needs.